About · Curriculum Vitae

Data Analytics Postgraduate, service manager,
behavioural data explorer.

I'm an MSc Data Analytics postgraduate at London Metropolitan University, moving from mathematics education and healthcare administration into clinical and behavioural analytics. Two degrees taught me to explain hard things clearly; the day job taught me to handle data that must be right the first time.

My dissertation — HF-RISK — audits leakage in heart-failure outcome prediction and still lands at 0.710 AUROC internally. My behavioural work turns 845 messy human trials into a readable signal. Both share one rule: honest numbers only.

London, UK

Location

MSc Data Analytics

Reading · 2026

Ladbrokes / Entain

Day role

Open to graduate roles

Availability

01 · Experience & Education

Three strands, one stack.

Service leadership, AI evaluation, and analytics academia — each strand feeds the others.

Current experience

Customer Service Manager — Ladbrokes / Entain

  • Floor leadership — shift rota planning, complaint resolution, team coaching
  • Service standards — coaching staff under Gala Coral Group brand guidelines
  • Rota management — staffing allocation across rotating shifts
  • Customer escalation — flags, resolves, and follows through on issues

Education

  • MSc Data Analytics — London Metropolitan University Expected 2026
  • BSc Mathematics — Gujarat University Jun 2021
  • BSc Education — Gujarat University Apr 2023

02 · Timeline

By the numbers.

The full record — every role, every project, every date I can stand behind.

  1. Apr 2026 —

    Customer Service Manager — Ladbrokes / Entain, Harrow

    Leading the floor: shift rota, complaint resolution, and coaching a team on service standards under Gala Coral Group brand guidelines.

    Leadership
  2. Nov 2025 – May 2026

    AI Response Evaluator — TMX China

    Scored and calibrated AI-generated responses against rubric quality bars; fed systematic failure patterns back to the model team.

    LLM evaluation
  3. Oct 2025 – present

    Card-sorting analysis — internship under Dr. Subeksha Shrestha

    Behavioural data internship (London Met module): cleaned and analysed 845 recorded trials of spatial card-sorting; built the interactive analysis viewer.

    845 trials
  4. Sep 2025 – May 2026

    MSc Data Analytics — London Metropolitan University

    Expected completion July 2026. Dissertation: HF-RISK, clinical outcome prediction with a full leakage audit and Streamlit prototype.

    MSc
  5. May 2025 – Apr 2026

    Admin — PHC Home Care

    Care records, log validation, incident tracking and audit readiness; built the website for a secondary company (chi ezahomecare.co.uk).

    Compliance
  6. Aug 2025

    Community Volunteer — Metropolitan Police

    Safer Neighbourhoods volunteering: community engagement and local safety outreach in London.

    Community
  7. Feb – Mar 2025

    HF-RISK dissertation — heart failure outcome prediction

    Four horizons (28-day, 3-month, 6-month mortality; 6-month readmission) on 2,008 Zhang/PhysioNet patients. 143 final predictors after a leakage audit. XGBoost: 0.710 AUROC internal at six months, 0.599 direct transfer to MIMIC-IV (42,990 admissions). Random Forest wins the short horizons (0.781 / 0.839). SHAP maps a cardiorenal axis; Streamlit prototype validated with UK cardiologists.

    0.710 AUROC
  8. Prior

    BSc Mathematics (Jun 2021) · BSc Education (Apr 2023) — Gujarat University

    Two undergraduate degrees: mathematics first, then education — the pairing behind clear technical communication.

    BSc ×2

03 · The toolbelt

Languages & methods.

What I reach for, in order of frequency.

Languages & libraries

  • Python
  • pandas
  • NumPy
  • scikit-learn
  • SHAP
  • Plotly
  • Streamlit
  • lifelines
  • matplotlib
  • SQL
  • R
  • JavaScript

Methods

  • Statistical Modelling
  • Predictive Analytics
  • Data Cleaning
  • Feature Engineering
  • Data Visualisation
  • Power BI
  • Behavioural Analysis
  • Compliance-aware data handling

04 · What I'm like on a team

Professional, curious, careful.

Professional skills

  • Attention to detail
  • Data integrity & compliance
  • Analytical thinking
  • Clear communication
  • Process improvement
  • Stakeholder collaboration
  • Professionalism under pressure
  • Confidential data handling

Beyond work

Ancient history

Especially Egypt — temple economies to tomb logistics.

Fitness & running

Long slow distance; discipline as data collection.

Self-development

Habits, systems, and honest self-review.

Continuous learning

New methods, new datasets, new questions.

Math trained my thinking.
Education trained my communication.
Data analytics connects both.

Let's build something insightful together.